Terms of service

Welcome to Karsai Crafts. These Terms of Service govern your access to and use of our website, products, and services. By visiting our site, browsing our collections, or placing an order, you agree to be bound by these Terms. We encourage you to read them carefully before using our website or making a purchase.

Karsai Crafts is built on trust, craftsmanship, and meaningful customer relationships, and these Terms are intended to create clarity for both you and us.

1. Use of the Website

Karsai Crafts grants you a limited, revocable, non-exclusive, and non-transferable right to access and use this website for personal, lawful, and non-commercial purposes.

You agree not to misuse the website in any way, including but not limited to:

Attempting to gain unauthorized access to our systems or data
Copying, reproducing, or distributing website content without written permission
Using the site for fraudulent, unlawful, or harmful activity
Interfering with the security, functionality, or performance of the website

We reserve the right to suspend or restrict access to users who violate these Terms.

2. Product Information & Availability

At Karsai Crafts, we strive to present our products with accuracy and care, including descriptions, measurements, materials, pricing, and imagery.

Because many of our products are handcrafted, slight variations in color, texture, bead placement, stitching, or finish may occur. These variations are part of the beauty and individuality of handmade craftsmanship and should not be considered defects.

We do our best to ensure all information is current; however, we do not guarantee that all descriptions, prices, or availability are always error-free, complete, or up to date.

We reserve the right to correct any errors, update product details, or discontinue products at any time without prior notice.

3. Orders & Payment

When placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

All payments must be completed using the payment methods available at checkout. Orders will only be processed after successful payment authorization.

Karsai Crafts reserves the right to refuse, cancel, or limit any order at our discretion, including where:

Fraudulent or suspicious activity is suspected
Pricing or product errors occurred
Payment cannot be verified
Inventory is unavailable
Orders violate these Terms

If payment has already been made for a canceled order, an appropriate refund will be issued.

4. Shipping & Delivery

Shipping timelines, rates, and regions served are outlined in our Shipping Policy and may vary depending on destination and carrier.

Please note:

Delivery estimates are not guaranteed and may be affected by customs, weather, holidays, or courier delays
International customers are responsible for customs duties, VAT, taxes, or import charges imposed by their country
Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping address provided

It is the customer’s responsibility to ensure shipping details are entered correctly.

5. Returns, Exchanges & Refunds

Customer satisfaction matters to us. Our Return & Refund Policy applies to all purchases made through our website.

Unless otherwise stated:

Return requests must be made within 15 days of confirmed delivery
Returned items must be unused, unworn, undamaged, and in original packaging
Custom, personalized, final sale, or made-to-order items may not be eligible for return

Refunds are processed once returned items are received and inspected.

6. Intellectual Property

All content on this website, including but not limited to:

Logos
Brand names
Product designs
Images
Text
Graphics
Videos
Layouts
Packaging concepts

is the property of Karsai Crafts or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, sold, or used commercially without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Karsai Crafts shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of our website
Delays or inability to access the website
Errors in content or pricing
Product misuse
Shipping delays
Loss of profits or business interruption

Our maximum liability in any claim relating to a product or order shall not exceed the amount paid for that product or order.

8. Privacy & Data Use

Your privacy is important to us. Any personal information collected through this website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection, storage, and use of your information for purposes such as:

Processing orders
Customer service communication
Shipping updates
Improving website experience
Legal compliance

We do not sell customer data to third parties.

9. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the jurisdiction in which Karsai Crafts operates, without regard to conflict of law principles.

Any disputes arising from the use of this website or purchases made through it shall be subject to the appropriate courts or legal authorities within that jurisdiction.

10. Changes to These Terms

Karsai Crafts reserves the right to update, amend, or revise these Terms of Service at any time.

Changes become effective immediately upon posting to this page. Your continued use of the website after any updates constitutes acceptance of the revised Terms.

We recommend reviewing this page periodically.